By: Elías Cedillo Hernández
CEO and Founder of GrupoBeIT, BuroMC, and Elite Infrastructure Services
Field service management has evolved significantly. Field Services 2.0 represents a transformation in the way Facility Management companies operate, offering greater efficiency, flexibility, and customer satisfaction. This evolution is driving companies to adopt new technologies and strategies to stay competitive.
In Mexico, the Facility Management market is growing, driven by the demand for more efficient services and the adoption of new technologies. According to a report by Mordor Intelligence, the Facility Management market in Mexico is expected to grow at a compound annual growth rate of 5.2% between 2023 and 2028.
Mckinsey, in its article “Performance Management 2.0:Technological Optimization of Field Forces, 2020" refers to the fact that companies with large field forces have more reasons than ever to increase effectiveness and efficiency. New technological options can help break old barriers for higher performance, providing benefits such as: .
- Greater operational efficiency
- Process automation
- Reduction of downtime
- Improved customer satisfaction
- Fast and accurate problem resolution
- Remote support and mobile solutions
- Reduced response times
- Cost reduction
- Minimization of travel time
- Predictive and preventive maintenance
The solutions offered by Grupo BeIT and Buró MC, through Field Services 2.0 with a focus on cybersecurity, emphasize the critical importance of field services within any corporation—even in an environment where centralization and automation play dominant roles. Despite the effectiveness of cloud-based solutions and centralized management, physical contact with assets remains indispensable. This necessity is grounded in the essential role of updated and secure IT equipment as pillars of business operations.
In 2023 CrowdStrike In their article titled"Main Cloud Attack Techniques and How to Defend Against Them" referenced that identity is the new perimeter and that it opens the door to the kingdom (user information). Cybercriminals have lost interest in disabling antivirus and firewall technologies and have instead begun focusing on modifying authentication processes and attacking identities. The continuous adoption of cloud-based applications and services increases the number of identities that a cybercriminal can compromise and use for their own benefit.
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